Shipping
Our usual carrier is UPS. The shipping address must be a UPS deliverable site. UPS can not deliver to a PO Box or other unspecified address. As soon as the payment is processed the order is implemented. If the unit is in stock it will normally ship within 10 days of processing. UPS ground service will take an additional 1 to 8 business days to reach its destination. Oversized waterfalls will be shipped via certified trucking service. If an item is going to be delayed, we will make an attempt to notify you via email as soon as possible, giving you an approximate delivery time. Custom order delivery times will be quoted when orders are placed.
Shipping Rates
Our current shipping policy includes FREE SHIPPING (within the continental U.S.) on all fountain purchases. If you need expedited shipping, often we can ship UPS second day for an extra shipping and handling charge. Charges will be calculated at time of checkout or you may contact us for shipping option rates. Shipping rates do not include any additional inside delivery, installation, setup, or other services. Shipper is not responsible for the product once it is removed from the truck. Any additional movement of the product and charges associated with it, is the responsibility of the customer.
Return Policy
If for whatever reason you decide to return the product you must contact us to receive a return authorization number. This helps us track returns in-house and will expedite your refund. The buyer must complete returns within 30 days of receipt of the item(s). All items originally shipped UPS ground or equal are subject to a restocking fee equal to 20% of the purchase price. Goods must be returned unused and in original packaging. Return shipping must be prepaid and we highly advise that the item be insured. If no insurance is taken you are responsible for the safe arrival of the return. No credit will be issued for any items returned in a used condition or any items that are damaged during the return process and are improperly packaged. Your shipper will provide you with their packaging requirements.
What if my merchandise arrives damaged?
If there is any visible damage to the box or crate please have the shipper make a note of it before you sign for it. Most of our deliveries are via UPS or certified trucking services. If your merchandise arrives damaged or incomplete, please contact us within 5 days of receipt so we can immediately correct this problem. You can email us or call us at 954.309.2651.
