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I am very satisfied - It was extremely easy to order, and your SECURE order form gave me great confidence. I especially appreciated the follow-up e-mail confirmation of my order, so I knew that all my information had been received. Thanks for a great on-line experience
-Gary Fenster
Thank you very much. I received the fountain today, and I am very pleased with it. It arrived very well packed in perfect condition, and the instructions were easy to follow. I was hesitant about buying an indoor waterfall off the internet without seeing it first, but not only does it look wonderful (youre right, they do look better than on the website) but it sounds great too.
-Maurine Antoinne
Your site showed every combination of finishes and faces for the acrylic waterfalls. It also gave the Best Price and the cheapest shipping charges I have seen ANYWHERE on the web!
-Diana Singleton
WOW! The glass waterfall arrived yesterday, I set it up in the bedroom and slept like a baby! I love the sound, the style, and the price! Thanks a million.
-Nancy Straus
Its been almost one year that we`ve had our fountain. I have to tell you, my clients always comment on how beautiful it is. It makes the office a little less stressful and it is so much easier to maintain than the aquarium it replaced. Keep up the good work, your product is a winner.
-Richard Stravitts
Great selection, easy to order, and delivered on time as promised. I will be purchasing a second waterfall as soon as my next restaurant opens.
-Marie DiRito
Dear Vertical River Designs,
Thank you so much for all your helpful information. I REALL Y like your company and the variety of indoor waterfalls. I will HIGHLY recommend you to people, and I will, no doubt, be ordering from you AGAIN in the future. Thanks so much.
- Lawrence Gauthier.
I am very happy with the customer service at Vertical River. It is a model for all other online merchants.
-William Cottrell, Raleigh, NC
I really enjoyed shopping at your website! Great product pictures and descriptions, and all the ordering info I needed, presented in a straightforward, understandable manner. Not only do you have the best prices for waterfalls, you also have the best website I've seen. Thanks.
-Gloria Hancock, Chicago, IL
Mark at Vertical River, Thank you for all your work. It's very rare these days to see this kind of customer service. I had a lot of questions regarding the custom waterfall and spent a week emailing questions as I debated the purchase. You were so kind to answer all emails, very knowledgably with no pressure. I can't thank you enough. I'll be ordering again from your web site.
-Pamela Martin
We have received our indoor waterfall. It is Fabulous. It was installed in the waiting room, and all of my patients love it. Great product, you guys are all you say you are.
-Dr. Richard Powell
I saw your episode on HGTV and loved the concept. I ended up ordering a production copper/slate waterfall that I know is available on other websites but it helps to know that you guys are professionals. Your prices were the lowest and you had the largest selection. I love the waterfall and am saving up for the custom waterfall of my dreams.
-Sarah Harbeck
Thanks for the prompt reply and your professionalism. The Waterfall looks even better than anticipated! I really like the way you run your business, very honest, prompt and sincere. Feel free to include my message in your testimonials. I am definitely a satisfied customer.
-Carol Thompson
I just wanted to tell you how happy my wife was with the custom waterfall. I was impressed with the service you provided, walking me through the process, helping me with what I didn't know, and making sure you understood what I was aiming for. Outstanding! Thank you all.
-Andrew Goldberg
Extremely well made; high quality fountain. Very happy with our first time purchase with your company.
-Elizabeth Doran
We are so thrilled with the custom glass waterfall we just received, and wanted to thank you for your splendid work. The water is so beautiful on the glass and not a drip falls outside. The stainless steel is perfectly finished and the setup was easy enough for my son and I to complete in an hour. I really could go on and on, but the bottom line is we are very satisfied with the purchase.
-Joseph Mueller
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